OVERVIEW
What Is a ServiceNow Technical Consultant?
The ServiceNow platform offers workflow automation, performance analytics, knowledge management, and dozens of other useful functionalities. This cloud-based ITSM platform can enhance everything from employee productivity and incident reporting to customer satisfaction and cross-team collaboration. However, organizations adopting ServiceNow need expert guidance to select and implement the most advantageous features. This is where the expertise of a ServiceNow technical consultant is invaluable. Technical consultants partner with organizations to develop customized ServiceNow business platforms. They ensure that the new systems are integrated into existing infrastructures as seamlessly as possible, and they teach customers how to utilize the features effectively. By aligning ServiceNow products with organizational requirements and goals, technical consultants ensure that businesses maximize the product’s benefits while minimizing operational disruptions.
RESPONSIBILITIES
What Does a ServiceNow Technical Consultant Do?
Technical consultants and IT business process consultants empower organizations to make the most of technology. Consultants’ specific roles in this process vary. For example, lead technical consultants handle large-scale project management and oversee the entire consulting team, while senior ServiceNow consultants focus on the practical steps needed to implement the technologies. Together, ServiceNow technical consultants handle a wide variety of tasks, including:
- Conducting assessments to determine a business’s needs.
- Evaluating IT processes to identify flaws and opportunities for improvement.
- Explaining the value of IT operations management (ITOM) and IT service management (ITSM) tools to business leaders and stakeholders.
- Developing a plan for integrating ServiceNow solutions into existing infrastructure.
- Designing dashboards and reporting systems for performance monitoring.
- Working with ServiceNow developers to customize ServiceNow platforms to meet specific requirements.
- Analyzing service data to find trends and identify inefficiencies within ServiceNow solutions.
- Maintaining accurate documentation regarding scheduled activities, errors, and customer feedback.
- Extracting, migrating, and validating data.
- Recognizing and resolving problems during ServiceNow implementation.
- Collaborating with business process consultants to ensure solutions function as expected and meet the business’s short- and long-term goals.
- Providing guidance, training, and ongoing technical support to end users.
EDUCATION & BEST DEGREES
How Do I Become a ServiceNow Technical Consultant?
If you’re interested in becoming a ServiceNow technical consultant or pursuing other technical consultant roles, you’ll need a solid educational foundation. A ServiceNow Application Developer Certificate is a great starting place to ensure that you have the specific skills and expertise in ServiceNow to proceed in your career path. Certificates like this can help you learn application design, user interface design, security, application management, and more. ServiceNow also offers certifications that can help you boost your résumé and expand your experience. In addition to gaining the necessary education and experience, you can further enhance your résumé by earning the Certified Application Developer (CAD) certification, which you’ll automatically earn as part of the WGU ServiceNow Application Developer Certificate.
Earning a bachelor’s degree in computer science or information technology can equip you with the skills you’ll need to identify, customize, and implement technological solutions. These degrees teach industry-relevant skills in architecture and systems, data structures, computer theory, scripting and programming, data management, and other IT fundamentals.
You’ll also need experience in the technology field. Many technical consultants start out as computer support specialists, IT managers, junior data analysts, or web developers before entering consulting. By gaining hands-on experience, you’ll strengthen not only your technical skills but also your problem-solving and critical-thinking abilities. If you work for a government agency or company that handles classified information, you may need to obtain a security clearance.
Best Degrees for a ServiceNow Technical Consultant
Technology
Computer Science – B.S.
Problem solvers and math lovers needed! Your task:...
Problem solvers and math lovers needed! Your task:
Lay the groundwork for the computing breakthroughs that will enable tomorrow's technologies. Utilize your previous college courses or IT experience to help you complete your degree faster.
- Time: 60% of graduates in similar programs finish within 24 months.
- Tuition: $4,085 per 6-month term.
- Courses: 37 total courses in this program.
You'll have the opportunity to earn these certifications:
- Linux Essentials
- Axelos ITIL Foundation
Skills for your résumé that you will learn in this program:
- Artifical Intelligence (AI)
- Machine Learning
- Logic
- Architecture and systems
- Data structures
- Computer theory
- Version Control
- Linux
Technology
Information Technology Management – M.S.
A degree for experienced IT professionals ready to lead....
A degree for experienced IT professionals ready to lead.
- Time: 60% of graduates finish within 18 months.
- Tuition: $4,040 per 6-month term.
- Courses: 10 total courses in this program.
Included in your program—at no extra cost—is the opportunity to earn the valuable PMI Certified Associate in Project Management (CAPM) certification.
- Technology operations and integration
- Sourcing and planning
- Risks and influence
- Solutions development
- Project management
Maximize the opportunities that your IT career path has afforded you—earn your master's and keep moving up.
How Much Does a ServiceNow Technical Consultant Make?
$154,000
According to Glassdoor, the median annual salary for ServiceNow technical consultants is $154,000. Salaries in this role typically range from $127,000 to $188,000 a year. The pay rate for ServiceNow jobs can vary based on an individual’s experience and expertise, with experienced professionals earning more than those just starting their careers. Because they take on more extensive responsibilities, lead technical consultants and senior ServiceNow consultants earn higher salaries than junior consultants. Glassdoor reports that senior consultants earn a median salary of $267,000, and lead technical consultants earn a median salary of $180,000.
What Is the Job Outlook for a ServiceNow Technical Consultant?
11%
Technical consultants work in the computer and information technology industry, which is a sector known for its rapid expansion. According to the U.S. Bureau of Labor Statistics (BLS), overall employment in the IT field is expected to grow much faster than average throughout the next decade. The employment of management analysts, including technical consultants, is projected to grow by 11% from 2023 to 2033. To succeed in the competitive market, businesses must effectively leverage technology, which has led to a notable increase in technical consultant jobs.
SKILLS
What Skills Does a ServiceNow Technical Consultant Need?
Technology consulting combines business strategy and technical expertise to address complex challenges. This multidisciplinary field requires a strong understanding of the organization's objectives and the latest technologies. Individuals in technical consultant jobs need a broad skill set, including proficiency in:
- ITSM and ITOM. Because they align IT management services with organizational needs, consultants should have a deep understanding of ITSM and ITOM technologies and their features.
- IT infrastructure. To make informed decisions about platform customization and ServiceNow implementation, technical consultants should be well versed in networking protocols, cybersecurity, cloud computing, and IP addressing.
- Project management. Careful time management, scheduling, task prioritization, and resource allocation allow consultants to create and execute project objectives.
- Business acumen. By understanding business concepts like ROI, value propositions, risk management, and process optimization, consultants can provide tailored technology solutions that meet organizational goals.
- Database management. Technology consulting jobs typically require proficiency in MySQL, MSSQL, Oracle, and related tools.
- Customer service. Because they work in a customer-facing role, consultants should be well-versed in conflict resolution, active listening, customer relationship management, and negotiation.
- Problem-solving. When unexpected difficulties arise, technical consultants must find creative ways to address them.
- Communication. Written and verbal communication skills enable consultants to build relationships with stakeholders, explain complicated technical information, maintain accurate documentation, and facilitate a collaborative work environment.
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